Returns & exchanges

Every item is checked by hand before it ships. If something is still not right, we will make it right.

Damaged or wrong items

If your order arrives damaged, or you received the wrong item, WhatsApp or call us on 020 619 1012 within 48 hours of delivery with a photo. We will replace it or refund you, and we cover the delivery cost.

Exchanges

Need a different size or design? You can exchange an item within 7 days of delivery, as long as it is unworn, unwashed and has its tags attached. Exchanges depend on what we have in stock.

Changed your mind?

• Return an unworn item within 7 days of delivery for an exchange or store credit.
• For change-of-mind returns, you cover the cost of sending the item back to us, or you can drop it off at our shop in Ashaiman.

Refunds

Where a refund applies, we send it to your MoMo number within 3 working days of receiving and checking the returned item.

How to start a return or exchange

1. WhatsApp or call us on 020 619 1012 with your order number.
2. Tell us what you would like: an exchange, a different size, or a refund.
3. We confirm the next steps and how to send or drop off the item at our shop in Ashaiman.